How can we help?
Answers to common questions, and a real person when you need one.
Player support
Questions, purchases, bugs or account help. We reply within 2 working days.
[email protected]To help us find your account quickly, include your Player ID (in your Profile), your device model and, for purchases, the order number from your receipt. Never send us your password or card details.
Frequently asked questions
When is Kartoro coming out?
Kartoro is in development and coming soon to iPhone, iPad and Android. This page will link to the App Store and Google Play on launch day.
Is it free?
Yes. Kartoro is free to play. Optional purchases (champions, card styles, tables, frames) are cosmetic only and never give an advantage.
Are there ads?
No. There are no ads in Kartoro.
Can I chat with other players?
Players talk with preset quick messages and emotes only. There is no free-text chat, which keeps the table friendly for everyone.
Which languages does the game support?
English and Arabic at launch. You can switch language in Settings.
Does the game play in portrait?
Kartoro is played in landscape (sideways), so the whole table fits on screen.
A purchase didn't arrive. What do I do?
Purchases go through Apple or Google and are checked by our servers. First try Restore Purchases in Settings. If it still hasn't arrived, email us with your Player ID (shown in your Profile) and the order number from your store receipt.
How do I ask for a refund?
Refunds are handled by the store you paid through: Apple (reportaproblem.apple.com) or Google Play (your order history). We're happy to help if you contact us.
How do I delete my account and data?
In the game go to Settings › Account › Delete account, or follow the steps on our Delete account page. You can also email us from the address linked to your account, or include your Player ID. We delete your account and personal data within 30 days, except records we must keep by law (such as purchase records).
How do I report a player?
Tap the player's picture during or after a match and choose Report. Reports about names, cheating or leaving games on purpose are reviewed by our team.